We are pleased to offer free shipping on all orders. There are no additional shipping costs for our customers as we cover the shipping expenses ourselves. You can enjoy the convenience of having your items delivered to you without any extra charges.

For detailed instructions on returning your item, please refer to our return policy. In general, you can initiate the return process by contacting Altrality Inlet. Our customer support team will guide you through the necessary steps and assist you with the return. We strive to make the return process as seamless as possible for our customers.

If you haven't received your refund yet, I apologize for the inconvenience. I recommend reaching out to Altrality Inlet directly through our contact channels. Our team will assist you in resolving the issue and ensuring that you receive your refund as soon as possible. We appreciate your patience and understanding.

Due to high demand the estimated shipping time may vary depending on factors such as the shipping method selected, the destination, and any potential customs or clearance procedures. While we cannot guarantee specific shipping times, we can guarantee the estimated shipping time for most orders is between 3 to 30 business days or earlier depending on your region. We provide a tracking order so you can monitor the status of your package. Our team strives to offer free and quick shipping to ensure you receive your order as soon as possible.

While it's very rare for customers not to receive their products, if you find yourself in that situation, I recommend contacting Altrality Inlet right away. We take such matters seriously and will work with you to resolve the issue promptly. Our goal is to ensure that every customer receives their order and is satisfied with their shopping experience. Rest assured, we will assist you in addressing any concerns regarding non-delivery.

Please note that for giveaway events, we regret to inform you that we cannot accept returns on the items awarded. As these items are provided as part of a promotional giveaway, they cannot be returned or exchanged. We apologize for any inconvenience this may cause. If you have any further questions or require assistance, please don't hesitate to reach out to us. However, there are exceptions to return your item during giveaway events. If you discover any defects, damages, or if you have received the wrong item or your item has not arrived yet. Please get in touch with us immediately. (Check on "Return Policy" for more details)